Accidents

In the event of an accident, follow these steps:

• If you're involved in an accident while renting one of our Jimny’s, don't panic.
• Simply call and report the accident to Jimmy’s. Click here to view our emergency numbers.
• If possible, try to make this call immediately or at the very least within three hours of occurrence.
• Your safety is priority. Check for any injuries or seek medical attention if necessary. Above all, remember to stay calm and gather all information from the relevant parties.
• Please be aware that there are tow-truck services that pressure people involved in an accident into entering into agreements on the spot. Jimmy’s has your best interests at heart, so please be advised that no towing company other than one authorised by Jimmy’s is allowed to remove a vehicle.
• Be sure to file an accident report at a South African Police Services (SAPS) office within 24 hours of the accident.
• Also make sure to visit the Jimmy’s branch within 24 hours to hand over the accident report number as well as the details collected from other parties.

Breakdowns

Jimmy’s vehicles are regularly maintained and in excellent order. There will be cases, however, when your car might fail you. Rest assured that we never will.

In the event of a breakdown, follow these steps:

• Remain calm and make yourself aware of your surroundings. Think back to distances from the last city, town, landmark or service station.
• Call us and report the breakdown to a Jimmy’s representative. Click here to view contact numbers.
• Advise the representative where you are (to the best of your ability). Please also inform the representative if you are safe in the area or if you have any pressing emergency or need.
• Take note of the problem and try to report this to our representative as accurately as possible
• Do not allow any breakdown response service to remove or repair the vehicle unless your Jimmy’s representative confirms authorisation of the response team.
• Continue on your journey and reach your destination.